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Legal · 2026-08-15

Safeguarding Policy

Child safeguarding principles and procedures for Lady Arena.

Effective: 15 August 2026 · Last updated: 15 August 2026

1. Commitment

Lady Arena is committed to protecting every child who uses or may be affected by the Service. A “child” is anyone under 18. The child’s safety, dignity, privacy and best interests take priority over commercial, reputational or recruitment considerations.

Online controls reduce risk but cannot guarantee safety. Safeguarding is a shared responsibility between Lady Arena, guardians, clubs, agents, scouts and users.

2. Scope

This Policy applies to all Lady Arena personnel, contractors, users, communications, profiles, media, recruitment activity, demonstrations, events and reports involving a child.

3. Safeguarding principles

  • best interests of the child;
  • privacy and safety by default;
  • guardian involvement for every player under 18;
  • age-appropriate explanations and choices;
  • equality and non-discrimination;
  • proportionate verification and data minimisation;
  • prompt, child-centred response to concerns;
  • no retaliation against a child or reporter;
  • cooperation with lawful authorities and football bodies where appropriate.

4. Minor accounts and profiles

A minor may not independently open or control an account. A verified parent or legal guardian must manage the profile, provide adult contact details, confirm authority and supervise activity.

Minor profiles must, by default:

  • hide email, telephone, precise address, school and routine/location details;
  • avoid displaying full date of birth; display an age or year only where needed;
  • restrict discoverability and contact to verified, authorised professional users;
  • prevent search-engine indexing;
  • disable downloads or bulk exports where technically feasible;
  • route communications through the guardian or approved monitored channel;
  • display a clear “guardian managed” indicator without exposing guardian details;
  • avoid public comments, follower counts, popularity mechanics and profiling-based advertising.
  • We may require renewed guardian verification when a material change occurs. When a player turns 18, control should transfer through a verified process, and the new adult should review permissions and visibility.

5. Guardian duties

Guardians must act in the child’s best interests, keep contact details current, review content before publication, monitor requests and communications, discuss online risks with the child, and report concerns. A guardian must not use the platform to exploit, coerce or improperly commercialise a child.

6. Rules for adults contacting minors

Adults must not:

  • bypass the guardian or request secrecy;
  • move a conversation to disappearing, private or unmonitored channels;
  • request intimate, sexualised, changing-room or unnecessary body images;
  • make sexual comments, romantic approaches or gifts intended to create dependency;
  • pressure a child concerning trials, travel, contracts, money or representation;
  • arrange an in-person meeting, trial or travel without guardian and club safeguards;
  • request identity, banking, passport, medical or travel documents through ordinary chat;
  • use threats, humiliation, discrimination or retaliation.
  • Professional communications must be necessary, respectful, time-appropriate, transparent and visible to the guardian or another approved responsible adult.

7. Agent and recruitment safeguards

Any approach involving a minor must comply with FIFA and applicable national association rules, including rules on the timing of approaches, agent licensing, minors-specific accreditation and guardian consent. Platform status is not regulatory permission.

Clubs and agents must perform their own safer-recruitment checks. Trials and travel should have written details, verified organisers, guardian consent, emergency contacts, accommodation and transport arrangements, insurance, supervision and clear cost information. Lady Arena may request evidence or restrict an opportunity where risk indicators arise.

8. Prohibited content and conduct

Prohibited activity includes grooming, sexual exploitation or abuse, trafficking, coercion, bullying, threats, discriminatory abuse, doxxing, sextortion, solicitation of intimate images, manipulation of guardians, fraudulent trials, illegal fees, and sharing content that identifies a child’s precise location or routine.

Child sexual abuse material or exploitative imagery must never be uploaded, copied, downloaded or forwarded. Report it through the platform or safeguarding channel without redistributing it.

9. Reporting a concern

If a child is in immediate danger, call local emergency services first. In Cyprus, call 112 or 199. Then notify Lady Arena at info@ladyarena.pro or through the reporting function available on www.ladyarena.pro.

A report should include, where safely available: the profile/account, what happened, date/time, relevant URLs or message references, country, immediate risk and safe contact method. Do not investigate by confronting the suspected person or repeatedly questioning the child.

Reports may be made by children, guardians, users or third parties. Anonymous reports will be considered, although limited information may affect our response.

10. How we respond

Lady Arena will:

  • acknowledge a safeguarding report as soon as practicable, targeting 24 hours;
  • triage immediate-danger reports urgently;
  • take proportionate protective action, which may include limiting contact, preserving evidence, hiding content or suspending an account;
  • record access-restricted facts and decisions;
  • avoid promising confidentiality that cannot be maintained;
  • refer to police, child-protection services, hotlines, clubs, associations or other competent bodies where required or justified;
  • provide outcome information where lawful and safe;
  • review the incident for product or policy improvements.
  • Only personnel who need the information will access safeguarding records. Information may be shared without consent where necessary and lawful to protect a child or comply with legal duties.

11. Staff and contractor safeguards

Personnel with safeguarding responsibilities must receive role-appropriate training, confidentiality requirements and access controls. Where legally available and proportionate, relevant roles should undergo identity, reference and background checks. No single individual should control the entire response to a serious allegation.

12. Complaints and retaliation

No user may retaliate against a child, guardian, witness or reporter. Concerns about Lady Arena’s handling may be escalated to info@ladyarena.pro. This does not prevent a report to police, social services, a regulator or a football authority.

13. Policy governance

Designated Safeguarding Lead: Lady Arena

Deputy: Lady Arena

This Policy will be reviewed at least annually, after significant product changes and after serious incidents.